Frequently Asked Questions

Who make shilp world collections?

We are working in collaboration with individual artisans and women self-help groups across India. we are committed to supporting women and marginalised groups of artisans from India by helping spread their stories and work. You can learn about our artisanal groups Meet Our Atists.

Can we find Shilp World products in stores?

At this point, our collections are available online only.
We, of course, would love to engage with individuals and stores, both big and small that share our mission and values. If interested, please email us at sk@shilp-world.de to discuss!

What is our Return & Exchange policy?

As a company policy, we do not provide a refund on any product sold. Once the products are sold and the customer have an issue, they can exchange the product for a replacement or a credit note.
Read more at https://www.moinamaste.com/shipping-returns 

What are the different ways to pay for our order?

Through our webstore, you can pay for your orders through Credit / Debit Cards. If you want to pay by bank transfer please email us at sk@shilp-world.de .